FAQs

What is a "good" compliance score?

Our goal with Pinata is to close gaps and drive revenue. 

Opportunities will always be dynamic, especially as more placements are achieved and added.

A rule of thumb: In collaboration with our distributors, we should strive for 80-90% compliance on mandates and 15% on optionals. All compliance dashboards include a “National Benchmark” by label, to help contextualize actual performance.

How current is the depletion data on PINATA?

Data “freshness” is similar to Tableau.

  • PINATA only captures accounts managed by NASA Team

  • Open market depletions data has a 3-day lag

  • Control market depletions are on a 30-45 day lag,
    varying by market.

  • Some markets do not report depletions through VIP,
    and will therefore have no reporting or compliance tracking on PINATA. 

  • All Markets will be flagged accordingly.

Can my distributors get access to this platform?

We plan to give distributors direct access to this platform in the future! For now, you can download relevant data to share with them.

I can't find an account I'm looking for.

PINATA only surfaces accounts called on by our NASA team. If you think an account should be on there that isn’t, please email proximo.feedback@gopinata.com

I have feedback or ideas on this platform.

 

TECH SUPPORT

Contact support@gopinata.com

IDEAS & FEEDBACK

Contact proximo.feedback@gopinata.com

This will go to project leadership within both PIANTA and Proximo.