Brand Ambassador Handbook

YOUR PINATA ADMINISTRATORS

Megan Flora, accounting@drinkcarbliss.com

Corrina Molinaro, corrina@drinkcarbliss.com

FROM PINATA

For immediate technical assistance, please email support@gopinata.com.

It’s our great pleasure to power Carbliss Field Marketing initiatives. PINATA is here to help you simplify your work & let you focus on what you do best in the field!

Carbliss BA Training Video ⬇️

PINATA is a software platform to codify, enforce and optimize field activity. We make offline campaigns easier to execute, more efficient, and more measurable by bringing all your work into one centralized command center. Our mission is to help improve ROI in the field while simplifying your day-to-day work.

Carbliss plans to standardize and facilitate a smoother field marketing operations. From managing brand ambassadors to reviewing field performance, these improvements will ultimately result in more clarity and a streamlined process for all parties. In addition, we’ll have a clearer line of sight into what’s working and how to best replicate success.

Thank you for your participation in achieving these goals!

The Carbliss Admin team has worked alongside the PINATA team to configure the platform to its optimal uses. PINATA ‘programs’ are set for each market. Included in this is a standard list of data capture for each type of field activity.

You will not receive payment through the PINATA platform. Your employer will continue to issue payment as usual.

Technical Support

• New User Setup

  If you have not been invited yet, contact your Administrator for an invite.

• Existing User Login

  Go to go.gopinata.com to access your account.

  Save PINATA to your phone! Click here to learn how.

• Profile & Account Settings

  Learn how to complete your profile here. It is very important that you enter your home address so your manager can properly send work to you.

• Direct Assignment

  Your manager may assign you directly to work a task/event. You will receive any email notification letting you know you have been assigned.

• Apply

  Your manager may open up tasks for application. You will receive an email notification letting you know work is available for application. Click here to learn how to apply. You can also learn more about assignment statuses here.

• Claim

  Your manager may open up tasks for you to claim tasks directly. Should you claim a task, you will be automatically assigned. Click here to learn how to claim.

• Withdraw Your Application

  If you have not been assigned, you can withdraw your application to work. Click here to learn how to withdraw.

• Complete Your Report

  When the day of your assigned task/event comes you will need to complete the task’s report. Click here to learn more about completing task reports.

You can also visit the PINATA Help Center for more common FAQs + how-to’s.

If you experience a technical issue, please contact support@gopinata.com.

Keep in mind the PINATA Technical Support team will not be able to answer questions related to payment, tax information, assignment status, or employment status.